Help Desk & Issue Tracking in Garland, TX

Garland carries some of the largest industrial and warehouse square footage in Dallas County, and much of it is older than the technology now running inside it. That combination means the hard problems here tend to be physical before they are logical: wireless that will not reach a far corner of a metal-clad building, switches installed in an unconditioned space, cabling that was never labelled and now cannot be traced. We treat Garland as a coverage and infrastructure city first, which is why a site walk is part of onboarding rather than an optional extra. For manufacturers with control systems on the floor, security work here has to account for OT as well as office IT.