Managed IT for SMB and enterprise operations. Headcount moves the number, so do servers, and so does how far past business hours you need someone answering. We quote instead of publishing a list price. Tell us which of the four packages fits and a firm figure comes back.
Every package contains the one below it. Bronze manages the workstations and the software on them, with a help desk on weekdays. Silver takes antivirus off your hands. Gold closes out the security set with password management, two-factor authentication and backup for Microsoft 365 or Google Workspace. Platinum picks up your servers and answers overnight.
Annual agreement · invoiced monthly · quoted per user
The managed workstation layer on its own
Best for Teams already running their own antivirus and password manager
What you get
Endpoint antivirus moves from your team to ours
Best for Offices that still want to run their own password manager
Everything in Bronze, plus:
Passwords, two-factor and backup, all of it managed here
Best for Cloud-first offices with no servers and no night shift
Everything in Silver, plus:
Servers covered, and someone picks up at 3am
Best for Operations running servers, night shifts, or both
Everything in Gold, plus:
The same capability list, marked package by package. The last group runs the other way round: it names what stays with your team rather than what comes to ours.
| Capability | Bronze | Silver | Gold | Platinum |
|---|---|---|---|---|
| Core Management & Support | ||||
| Workstation management | Included | Included | Included | Included |
| Business application support | Included | Included | Included | Included |
| Proactive system monitoring | Included | Included | Included | Included |
| Server management | Not included | Not included | Not included | Included |
| SorceTek help desk | Weekdays, 9am to 9pm ET | Weekdays, 9am to 9pm ET | Weekdays, 9am to 9pm ET | 24/7 |
| Security & Identity | ||||
| Endpoint security management Detection and response watches behavior, not signatures alone | Not included | Managed antivirus | Managed detection and response | Managed detection and response |
| Password management | Not included | Not included | Included | Included |
| Two-factor authentication setup | Not included | Not included | Included | Included |
| Data Protection | ||||
| Microsoft 365 and Google Workspace backup | Not included | Not included | Included | Included |
| What You Keep In-House | ||||
| Client-managed endpoint protection | Required | Not required | Not required | Not required |
| Client-managed password management | Required | Required | Not required | Not required |
Each add-on is quoted as its own line and delivered by the same team, so it lands on one invoice with your managed IT agreement.
Production AI agents wired into your workflows and grounded in your own data.
See what is involved →Low-code BPA, intelligent automation, and RPA that take repetitive work off your team.
See what is involved →EDR, identity and email security, and framework-based compliance for CMMC, NIST, or HIPAA.
See what is involved →Multi-cloud cost governance, patching, and scaling across Azure, AWS, and GCP.
See what is involved →Uptime and monitoring targets hold across all four packages. Help desk hours are the exception: weekdays on Bronze, Silver and Gold, around the clock on Platinum.
Tell us your team size and the systems you run. We come back with a firm, all-inclusive number and the package that fits it.
Free assessment · U.S.-based team · Quote before any commitment