Privacy Policy

Last Updated: April 24, 2025

SorceTek Technology Group (“we,” “us,” or “our”), a technology management service provider based in Frisco, Texas, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website SorceTek.com (the “Website”), engage with our services, including IT infrastructure management, cybersecurity consulting, software implementation, and technical support (collectively, the “Services”), or otherwise interact with us. By using our Website or Services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect information to provide and improve our Services. The types of information we collect include:

1.1 Personal Information

Personal information is data that can identify you, such as:

• Contact Information: Name, email address, phone number, mailing address, or company name.

• Business Information: Job title, company details, billing information, or contract details provided when engaging our Services.

• Account Information: Login credentials or preferences if you create an account on our Website or client portal.

• Service-Related Information: Data provided during the course of our Services, such as IT system configurations, network logs, user account details, or technical support requests.

1.2 Non-Personal Information

Non-personal information does not directly identify you and may include:

• Usage Data: Information about your interaction with our Website, such as IP address, browser type, device information, pages visited, and time spent on the Website.

• Aggregated Data: Anonymized or statistical data used for analytics, such as Website traffic patterns or service performance metrics.

• Cookies and Tracking Technologies: Data collected via cookies, web beacons, or similar technologies to enhance user experience and analyze Website performance.

1.3 Information from Third Parties

We may receive information from third parties, such as business partners, vendors, or publicly available sources (e.g., business directories or social media), to the extent permitted by law.

2. How We Collect Information

We collect information through:

• Direct Interactions: When you submit forms on our Website, contact us via email, phone, or client portal, or engage with our Services.

• Automated Technologies: Through cookies, server logs, and analytics tools (e.g., Google Analytics) when you visit our Website.

• Service Delivery: When you provide data as part of our IT management, cybersecurity, or technical support services, such as system access credentials or network configurations.

• Third Parties: From partners, clients, or service providers who share information in connection with our Services, such as software vendors or cloud providers.

3. How We Use Your Information

We use your information to:

• Deliver and manage our Services, including IT infrastructure support, cybersecurity solutions, software implementation, and technical assistance.

• Process payments, manage billing, and fulfill contractual obligations.

• Communicate with you, including responding to inquiries, sending service updates, or providing marketing communications (with your consent where required by law).

• Enhance and personalize your experience on our Website and Services.

• Monitor and improve the performance, security, and functionality of our Website and Services.

• Conduct cybersecurity assessments, threat detection, and incident response as part of our Services.

• Comply with legal and regulatory obligations, such as tax reporting or data protection laws.

• Perform internal operations, including auditing, data analysis, and research to improve our offerings.

4. How We Share Your Information

We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in delivering Services (e.g., cloud hosting providers, payment processors, or cybersecurity tools), bound by strict confidentiality and data protection agreements.

• Business Partners: With partners involved in joint projects or services, only with your consent or as necessary to fulfill our service agreement.

• Legal Compliance: When required by law, court order, or government authority, such as to comply with the Texas Data Privacy and Security Act (TDPSA) or other regulations.

• Business Transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred to a successor entity, subject to equivalent privacy protections.

• With Your Consent: When you explicitly agree to the sharing of your information, such as for integration with third-party software.

We do not sell your personal information to third parties for marketing or advertising purposes.

5. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to:

• Improve user experience (e.g., remembering your preferences or login details).

• Analyze Website performance and visitor behavior (e.g., via Google Analytics).

• Support security features, such as detecting suspicious activity.

You can manage cookie preferences through your browser settings or our Website’s cookie consent tool (if applicable). Disabling cookies may limit some Website functionality. For more details, see our Cookie Policy (if applicable).

6. Data Security

We prioritize the security of your information, especially given our role as a provider of cybersecurity and IT management services. We implement industry-standard measures, including:

• Encryption: Securing data in transit and at rest using protocols like TLS and AES.

• Access Controls: Restricting access to personal information to authorized personnel only.

• Monitoring: Continuous monitoring of our systems for threats and vulnerabilities.

• Incident Response: Robust procedures to detect, respond to, and notify you of data breaches, as required by Texas law (Texas Business and Commerce Code § 521.053).

Despite these measures, no system is entirely secure. We cannot guarantee absolute security but are committed to protecting your information to the fullest extent possible.

7. Your Privacy Rights

Under the Texas Data Privacy and Security Act (TDPSA) and other applicable laws, you may have the following rights:

• Access: Request a copy of the personal information we hold about you.

• Correction: Request corrections to inaccurate or incomplete information.

• Deletion: Request deletion of your personal information, subject to legal or contractual exceptions.

• Opt-Out: Opt out of the processing of your personal information for targeted advertising, sales, or automated profiling.

• Portability: Request a transferable copy of your personal information in a structured format.

• Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise these rights, contact us at [email protected] or 888-819-2298. We will respond within 45 days, as required by TDPSA, and may extend this period by an additional 45 days for complex requests. We may verify your identity before processing your request to ensure security.

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), such as requesting details about the categories of personal information collected or disclosed. EU residents may have rights under the General Data Protection Regulation (GDPR), such as objecting to processing or requesting data transfers.

8. Data Retention

We retain personal information only as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy.

• Comply with legal obligations (e.g., tax or contract retention periods).

• Support ongoing Services, such as maintaining IT system records during a contract.

For example:

• Contact information is retained for the duration of our business relationship or as required by law.

• Service-related data (e.g., system logs) is retained as specified in your service agreement or as needed for cybersecurity monitoring.

• Usage data may be anonymized and retained for analytics purposes.

When data is no longer needed, we securely delete or anonymize it in accordance with industry standards.

9. International Data Transfers

Our operations are primarily based in the United States. If you are located outside the U.S., your information may be transferred to and processed in the U.S., where data protection laws may differ. By using our Services, you consent to this transfer. For clients in the European Union or other regions with strict privacy laws, we implement safeguards, such as Standard Contractual Clauses (SCCs), to ensure compliance with regulations like GDPR when transferring data.

10. Third-Party Links and Services

Our Website or Services may link to or integrate with third-party websites, platforms, or tools (e.g., Microsoft 365, cloud providers, or payment processors). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing information. For example, when using our Services, you may interact with third-party software vendors whose data practices are governed by their own policies.

11. Children’s Privacy

Our Website and Services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will promptly delete it in compliance with the Children’s Online Privacy Protection Act (COPPA).

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, legal requirements, or Service offerings. The updated policy will be posted on our Website with the “Last Updated” date. We will notify you of significant changes via email or a prominent notice on our Website, as required by law. Your continued use of our Website or Services after such changes constitutes your acceptance of the revised Privacy Policy.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

• Email: [email protected]

• Address: 5 Cowboys Way, Suite 300, Frisco, Texas 75034

• Phone: 888-819-2298

If you are dissatisfied with our handling of your personal information, you may contact the Texas Attorney General’s Office or other relevant data protection authorities.