Platinum Managed Services

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Platinum Managed Services is our most advanced managed IT services offering, tailored for SMEs with servers requiring comprehensive IT infrastructure management alongside workstations and mobile devices. This package includes all features of Gold Managed Services—covering workstation and mobile device management, business applications, advanced managed security services with CrowdStrike or SentinelOne, password management with LastPass, cloud managed services for Google Workspace/ Office 365 backups with Dropsuite, and two-factor authentication (2FA) for all devices. Additionally, it provides full managed network services for server management, including monitoring, maintenance, and security for all servers, at no extra per-server cost. Platinum is ideal for organizations with server infrastructure, where larger user counts typically correlate with more servers, seeking enterprise-grade outsourced IT solutions.

Key Features:

Workstation and mobile device management
Business application support across all devices
Advanced endpoint security management with CrowdStrike or SentinelOne
Password management with LastPass
Google Workspace/Office 365 backups with Dropsuite
Two-factor authentication (2FA) setup for all devices
Server management (monitoring, maintenance, and security for all servers)
Proactive system monitoring
Access to SorceTek help desk (24/7 response)
Pricing: $300 per user

Conditions:

Business applications are limited to standard Google Workspace or Office 365 applications (e.g., email, word processing, spreadsheets). Support for additional applications may incur extra charges.
Servers hosting complex or non-standard applications may incur additional charges for support.
Support for multiple office locations is subject to additional charges.
Onsite visits could incur additional cost.