# SorceTek Technology Group > SorceTek Technology Group is an IT managed service provider for SMB and enterprise operations. The primary practice is always-on managed services: a U.S.-based help desk, cybersecurity, cloud, and 24/7 monitoring. The team also delivers SAP Business One / S/4HANA ERP and CRM, process automation, and AI enablement. Industries served include manufacturing, distribution, engineering, accounting, legal, and healthcare. Based in Frisco, TX; serving the United States. ## Pricing - [Pricing](https://sorcetek.com/pricing/): Managed IT packages (Bronze / Silver / Gold / Platinum), each containing the one below it and described by the coverage it includes. No prices are published: quoting is per user, and the figure moves with headcount, whether servers sit behind the team, and how far past business hours the help desk has to answer. Automation, AI, cybersecurity, and enterprise cloud are quoted as add-on lines. SAP and ERP work is scoped separately, on the professional-services pages below. ## Services: Managed IT - [Help Desk & Issue Tracking](https://sorcetek.com/services/managed-it/help-desk/): Responsive end-user support. - [Desktop & Server Support](https://sorcetek.com/services/managed-it/desktop-server-support/): Endpoint and server management. - [Remote Management & Reporting](https://sorcetek.com/services/managed-it/remote-management-reporting/): Proactive remote management with reporting. - [Remote Monitoring](https://sorcetek.com/services/managed-it/remote-monitoring/): 24/7 monitoring of systems and networks. - [Enterprise Cloud](https://sorcetek.com/services/managed-it/enterprise-cloud/): Cloud migration and management. - [ERP Managed Services](https://sorcetek.com/services/managed-it/erp-managed-services/): Ongoing management of SAP/ERP environments. - [Cybersecurity](https://sorcetek.com/services/managed-it/cybersecurity/): Managed security with 24/7 SOC. - [Healthcare](https://sorcetek.com/services/managed-it/healthcare/): Managed IT for healthcare. - [Law Firms](https://sorcetek.com/services/managed-it/law-firms/): Managed IT for law firms. - [Manufacturing](https://sorcetek.com/services/managed-it/manufacturing/): Managed IT for manufacturers. - [Distribution](https://sorcetek.com/services/managed-it/distribution/): Managed IT for distributors. - [Accounting Firms](https://sorcetek.com/services/managed-it/accounting-firms/): Managed IT for accounting firms. - [Engineering Firms](https://sorcetek.com/services/managed-it/engineering-firms/): Managed IT for engineering firms. ## Services: Managed Intelligence (AI) - [AI Agent Implementation](https://sorcetek.com/services/managed-intelligence/ai-agent-implementation/): Deploying practical AI agents into everyday operations. - [AI Governance](https://sorcetek.com/services/managed-intelligence/ai-governance/): Policy, oversight, and controls for enterprise AI. - [AI Security Assessment](https://sorcetek.com/services/managed-intelligence/ai-security-assessment/): Evaluating AI systems for security risk. - [AI Training](https://sorcetek.com/services/managed-intelligence/ai-training/): Upskilling teams to work with AI. - [Accounting](https://sorcetek.com/services/managed-intelligence/accounting/): AI for accounting firms. - [Engineering Firms](https://sorcetek.com/services/managed-intelligence/engineering-firms/): AI for engineering firms. - [Law Firms](https://sorcetek.com/services/managed-intelligence/law-firms/): AI for law firms. - [Manufacturing](https://sorcetek.com/services/managed-intelligence/manufacturing/): AI for manufacturers. ## Services: Process Automation - [Business Process Automation (BPA)](https://sorcetek.com/services/process-automation/bpa/): Automating end-to-end business processes. - [Intelligent Process Automation (IPA)](https://sorcetek.com/services/process-automation/ipa/): Automation augmented with AI and decisioning. - [Robotic Process Automation (RPA)](https://sorcetek.com/services/process-automation/rpa/): Bots for repetitive, rules-based tasks. - [Manufacturing](https://sorcetek.com/services/process-automation/manufacturing/): Automation for manufacturers. - [Distribution](https://sorcetek.com/services/process-automation/distribution/): Automation for distributors. ## Services: Professional Services (SAP / ERP) - [SAP Implementation](https://sorcetek.com/services/professional-services/sap-implementation/): End-to-end SAP Business One and S/4HANA implementation. - [SAP Upgrade](https://sorcetek.com/services/professional-services/sap-upgrade/): Version upgrades and migrations to current SAP releases. - [SAP Customizations](https://sorcetek.com/services/professional-services/sap-customisations/): Tailoring SAP to specific operational workflows. - [CRM Integrations](https://sorcetek.com/services/professional-services/crm-integrations/): Connecting CRM and ERP for clean bidirectional data. - [OT/IT Convergence](https://sorcetek.com/services/professional-services/ot-it/): Bridging operational and information technology on the plant floor. - [Enterprise Hardware](https://sorcetek.com/services/professional-services/enterprise-hardware/): Procurement and deployment of enterprise hardware. - [Manufacturing](https://sorcetek.com/services/professional-services/manufacturing/): Professional services for manufacturers. - [Distribution](https://sorcetek.com/services/professional-services/distribution/): Professional services for distributors. ## Resources - [SAP Business One vs. S/4HANA](https://sorcetek.com/blog/sap-b1-vs-s4hana/): Vendor-neutral guide to choosing the right SAP ERP. - [5 Signs Your Manufacturing Floor Has Outgrown Spreadsheets](https://sorcetek.com/blog/spreadsheets-to-erp/): When to move from spreadsheets to real MRP. - [What an "AI Agent" Actually Means for a Mid-Market Operation](https://sorcetek.com/blog/ai-agents-mid-market/): Practical guide to AI agents. - [The Real Cost of Downtime for Distributors](https://sorcetek.com/blog/cost-of-downtime-distribution/): How to size the true cost of downtime. - [RPA vs. IPA vs. BPA: Choosing the Right Automation](https://sorcetek.com/blog/automation-rpa-ipa-bpa/): Decision guide for automation types. - [CMMC, NIST & HIPAA: A Plain-English Compliance Primer](https://sorcetek.com/blog/compliance-primer/): Which compliance framework applies to you. ## Optional - [About Us](https://sorcetek.com/about-us/): Company background and approach. - [Insights & Resources](https://sorcetek.com/blog/): The SorceTek field guide / blog index.